Call Center Agent, Cold caller, Virtual Assistant, freelance

I have a lot of encounter client and talk to them with my formal communication skill can help me improve the way i communicate with colleagues and the company's management.

I was a full time call center frontier and we have a script to use for communicate with client and i can revise our script to convince the client what's our offer for them to help our team grow.

In my experience as a call center agent, effective time management has been crucial. Each day, I prioritize incoming calls, balancing the urgency and complexity of customer issues. I've developed the skill of quickly identifying and addressing caller needs, ensuring a swift yet thorough resolution. During peak hours, I focus solely on call handling, while in quieter moments, I attend to administrative tasks. This approach maximizes my productivity and ensures that I'm available for customers during busy periods. Additionally, by regularly reviewing and adapting my strategies, I've been able to maintain high-quality service while efficiently managing a steady stream of calls. This balance of speed and quality is key in my role, allowing me to meet both customer needs and company objectives effectively.