Email and Community Engagement Specialist

Verified

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $5.20/hour ($915.20/month)

Bachelors degree

Last Active

November 27th, 2024 (3 days ago)

Member Since

October 16th, 2023

Profile Description

-Respond to customer emails and social media messages in a timely and professional manner.

-Resolve customer issues and provide product and service support.

-Build and maintain positive relationships with customers.

Skills and qualifications:

-Excellent written and verbal communication skills.
-Strong customer service skills.
-Ability to work independently and as part of a team.
-Ability to multitask and manage time effectively.
-Knowledge of social media platforms and tools.
-Experience with email customer support is a plus.

Responsibilities:

-Respond to customer emails and social media messages in a timely and professional manner.

-Gather and analyze customer feedback to identify trends and areas for improvement.

-Resolve customer issues and provide product and service support.

-Build and maintain positive relationships with customers.

Examples of work:

-Respond to a customer email about a product defect.
-Investigate a customer complaint about a service issue.
-Answer customer questions about a product or service on social media.
-Escalate complex customer issues to the appropriate team.