Customer Support Specialist

I have close to a decade of experience in providing exceptional customer service. Whether in a call center environment or a home-based setting, my skills in handling chats, emails, and phone calls have been honed to offer value to the company and its customers. I have a proven track record of resolving customer issues in a timely and efficient manner.

As a customer support specialist with extensive experience in e-commerce, I possess strong skills in handling customer inquiries and concerns related to online orders and purchases. I am proficient in using various e-commerce platforms and systems, including Shopify, Amazon, and eBay. My experience in customer service for e-commerce has allowed me to develop a keen understanding of the unique challenges that come with online shopping, such as navigating product listings, order fulfillment, and shipping. I have also honed my communication skills, particularly in the areas of chat and email support, enabling me to provide prompt and efficient assistance to customers. With my skills and experience, I am confident in my ability to provide exceptional customer service in the e-commerce industry.

I am proficient in English communication, both verbal and written. I have excellent grammar and comprehension skills, making me an effective communicator in various settings.

As part of my role in customer support, I also handle Amazon-related tasks such as fulfilling orders, handling A-to-Z claims and chargebacks, and uploading A+ content. I also handle tickets related to Amazon orders and double-check fulfilled Amazon orders to ensure accuracy. My experience with Amazon has taught me how to navigate Amazon's Seller Central platform and provided me with a deep understanding of the Amazon selling process.

I have extensive experience in sales, particularly in the hospitality industry, as a reservation sales specialist for a large hotel chain. I have a proven track record of identifying customer needs and providing exceptional service, resulting in increased sales and customer satisfaction. I am knowledgeable about the products and services we offer and can effectively communicate their value to customers. In addition, I am skilled in upselling and have successfully met and exceeded sales targets.

I have excellent typing and transcription skills, with a high level of accuracy and speed. I am proficient in using transcription software and have experience in transcribing different types of audio and video files.

I am an advanced user of Google Sheets and MS Excel with experience in creating and managing spreadsheets, utilizing functions and formulas, and generating reports. I am also proficient in data manipulation, sorting and filtering, and data visualization through charts and graphs. My skills in Google Sheets and MS Excel have helped me in my previous roles in customer support and e-commerce, particularly in handling large amounts of data and analyzing trends.

I also have experience in technical support and troubleshooting from my previous role as a satellite TV service provider representative. I am skilled in resolving customer issues and providing technical support through phone, email, and chat. I have a strong ability to diagnose and troubleshoot technical problems and find solutions for customers. My knowledge in this area also extends to basic networking and computer troubleshooting.

I am an advanced user of Google Sheets and MS Excel with experience in creating and managing spreadsheets, utilizing functions and formulas, and generating reports. I am also proficient in data manipulation, sorting and filtering, and data visualization through charts and graphs. My skills in Google Sheets and MS Excel have helped me in my previous roles in customer support and e-commerce, particularly in handling large amounts of data and analyzing trends.