Virtual Assistant - Customer Service Expert

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Associates degree

Last Active

April 4th, 2025 (yesterday)

Member Since

June 7th, 2016

Profile Description

About Me:

Customer Service Expertise: With years of experience, I’ve handled live chats, emails, and customer inquiries across multiple platforms, ensuring efficient and effective support.

 Multitasking Pro: At Tile, I managed up to 3 live chats simultaneously, balancing fast responses and quality service.

Experience in the Financial Sector: I’ve provided customer support in the financial services industry, assisting clients with account and transaction-related inquiries.

Resolving Complaints & Negative Reviews: I’m skilled in addressing negative reviews and customer concerns, ensuring satisfaction through thoughtful solutions.

Tech-Savvy & Platform Proficient: Comfortable working with tools like Zendesk and Edesk, I navigate various platforms to provide top-notch support.

Team Training & Support: I’ve created training materials and mentored teams, helping them enhance their skills and deliver excellent customer service.

Why I’m Different:

I prioritize clear communication in every interaction, ensuring customers receive the information they need quickly and effectively.

Whether it’s a quick query or a complex issue, I handle all tasks with care and attention to detail.

I approach each interaction with the goal of ensuring customer satisfaction, whether it’s resolving an issue or providing helpful information.

If you're looking for someone reliable, skilled in managing customer inquiries, and ready to contribute to your team, I’d love to connect and help your business thrive.