Customer Support Specialist

With 10+ years of customer support experience, I specialize in troubleshooting, issue resolution, and customer satisfaction across multiple industries. I’ve developed strong problem-solving and communication skills, using various CRM platforms to streamline processes and deliver exceptional service. In the consumer electronics industry, I provided technical support via Salesforce, diagnosing product issues and managing customer inquiries through chat and email. In the telecom industry, I supported phone plans, billing, and technical issues, tracking interactions in Salesforce and resolving customer concerns efficiently. In my B2B support role, I managed corporate orders, claims, returns, and exchanges using Zendesk, ensuring timely resolutions and smooth post-purchase support. Most recently, in the e-commerce and wellness industry, I handled orders, subscriptions, returns, and exchanges, transitioning from Gorgias to Zendesk and using Shopify to process orders and generate return labels. Throughout my career, I’ve consistently focused on delivering exceptional service and building strong customer relationships.

With 5 years of experience in Technical Support within the consumer electronics industry, I developed expertise in troubleshooting and diagnosing product issues across a range of devices, including electric shavers, toothbrushes, air fryers, and more. I provided step-by-step support via chat and email, resolving technical concerns such as setup issues and malfunctioning components. Using Salesforce, I tracked customer interactions, documented issues, and followed up to ensure resolution. My ability to simplify complex technical concepts helped customers understand and resolve issues effectively. Throughout my role, I focused on delivering fast, efficient support and building customer trust with strong technical knowledge and problem-solving skills.