Customer Support & Sales Specialist

Provide prompt, courteous, and effective assistance to customers while understanding and explaining product features and benefits to clients as well as maintain persuasive communication with both clients and internal teams. Make sure to address and resolve issues or concerns that arise during the sales process while maintaining accurate customer records and sales data, prioritize tasks and manage time efficiently to support sales activities using CRM systems and other sales tools. A team player and can work well alone or with sales teams and other departments to achieve goals and good result.

Manage large volumes of data entry tasks with high accuracy sending a maximum amount of 100-150 emails per day, ensuring all information was correctly inputted into databases and spreadsheets, make sure to utilized various software tools and systems to update, maintain, and organize data, improving overall data retrieval and reporting processes as well as make sure to perform routine data quality checks and corrections, resolving discrepancies and maintaining data integrity in my work.

Meet sales goals while offering personalized customer service and maintain long-lasting relationships with clients. Do the sales inventory, make a sales report every end of the month, make sure that the sales target was reached by coordinating events, trade shows, and product launches, to enhance customer engagement and boost sales performance. Analyze market trends and customer data to gather strategic decisions and optimize marketing strategies. Make sure to develop and execute marketing campaigns to drive brand awareness and generate leads, contributing to increased sales and market share.

Performing storage and distribution of clients details. Do collection, make report about the cash credited and debited to account that coincides with the system file. Managed schedules, coordinated meetings, and handled correspondence, enhancing organizational communication and time management.

Set appointments, do clerical work, make report that coincides with the system on file. Utilize CRM systems to track interactions, manage lead information and contact potential clients via chat, email, and other communication channels to schedule appointments and meetings for sales and business development teams. Maintain and update appointment schedules ensuring accurate and timely booking of meetings, do follow up to leads and prospects to confirm appointments and provide detailed information about services and products to prospects by answering questions and generating interest.