Legal Virtual Assistant

Team Lead, Concentrix CVG Philippines, Makati City (2021-2023) In my role as a Team Lead at Concentrix CVG Philippines, data analytics played a crucial role in driving team performance and achieving organizational goals. My responsibilities included analyzing performance metrics, identifying trends, and using data to make informed decisions. Key Responsibilities and Experience: Performance Analysis: I regularly conducted detailed performance analysis to monitor Key Performance Indicators (KPIs) and other relevant metrics. This involved tracking individual and team performance, identifying patterns, and highlighting areas for improvement. Data-Driven Decision Making: By leveraging data, I made strategic decisions to enhance team productivity and efficiency. I used performance data to adjust schedules, optimize resource allocation, and implement targeted coaching sessions. Reporting and Metrics: I generated and analyzed reports to provide insights into team performance. These reports were shared with senior management to inform strategic planning and operational adjustments. I ensured that data was accurately collected, processed, and interpreted to reflect true performance. Audits and Compliance: As part of my audit responsibilities, I analyzed call data and compliance metrics to ensure adherence to company standards. This involved using data analytics to identify compliance issues and implement corrective actions. Trend Analysis: I conducted trend analysis to predict future performance and identify potential challenges. This proactive approach allowed me to implement preventive measures and continuously improve team operations. Achievements: Successfully improved team performance metrics by identifying key areas for improvement through data analysis and implementing targeted interventions. Enhanced compliance and quality standards by using data-driven insights to monitor and address compliance issues. Increased efficiency in resource allocation and scheduling through data analysis, leading to better team productivity and customer satisfaction. Sales Coach, Concentrix CVG Philippines, Makati City (2020-2021) During my time as a Sales Coach, data analytics was essential in evaluating sales performance and developing training programs. Key Responsibilities and Experience: Sales Performance Analysis: I analyzed sales data to assess individual and team performance, identify high performers, and support outliers. This involved using sales metrics to tailor coaching sessions and improve overall sales outcomes. Data-Driven Training Programs: I designed and implemented training programs based on data insights. By analyzing performance data, I identified common challenges and skill gaps, which informed the development of targeted training modules. Continuous Improvement: I used data to track the effectiveness of training programs and made necessary adjustments to ensure continuous improvement in sales performance. Achievements: Developed data-driven training programs that resulted in a significant increase in sales performance metrics. Identified and supported underperforming team members through targeted coaching based on detailed data analysis. Sales Assistant, NESW AIR Sunrise (2023) In my role as a Sales Assistant, I utilized data analytics to understand market trends and manage customer relationships. Key Responsibilities and Experience: Market Research and Data Entry: I conducted market research and analyzed data from various portals to identify current demands and trends in aerospace parts and supply. This data was used to update our CRM system and support sales efforts. Customer Relationship Management: I managed customer data to ensure accurate and timely processing of sales offers and quotations. Data analytics helped in understanding customer needs and providing tailored solutions. Achievements: Improved the accuracy and efficiency of data entry processes, leading to better customer relationship management and higher sales conversion rates. Utilized market trend analysis to inform sales strategies and enhance customer engagement.

Sales Consultant, LawnStarter Austin (Sep 2023 - Nov 2023) As a Sales Consultant at LawnStarter, I successfully engaged with customers over the phone, focusing on securing bookings and upselling services for a lawn care services platform. Key Responsibilities: Customer Engagement: Managed both inbound and outbound calls to engage potential and existing customers, providing detailed information about lawn care services. Upselling Services: Identified opportunities to upsell additional services to meet customer needs and enhance their experience. Customer Empathy: Demonstrated empathy and understanding towards customers, ensuring a positive interaction and fostering long-term relationships. Target Achievement: Committed to meeting and exceeding sales targets through strategic planning and execution. Adaptability: Adapted to changes and feedback from leadership to continuously improve sales techniques and customer interactions. Achievements: Successfully increased sales by identifying customer needs and offering suitable services. Maintained high customer satisfaction scores through empathetic and effective communication. Sales Assistant, NESW AIR Sunrise (Feb 2024 - July 2024) In my role as a Sales Assistant at NESW AIR Sunrise, I contributed to market research, data entry, and customer relationship management in the aerospace parts and supply industry. Key Responsibilities: Market Research: Conducted market research to understand current trends and demands in aerospace parts, utilizing data from various portals. Data Entry: Captured available leads and input them into the CRM, ensuring accurate and up-to-date information. Customer Relationship Management: Managed sales offers, ensuring no overlap with other salespersons and generating quotes that met customer demands. Sales Documentation: Processed vendor offers and created sales documentation to facilitate smooth transactions. Achievements: Improved sales efficiency by streamlining data entry and CRM processes. Enhanced customer satisfaction through accurate and timely handling of sales offers and quotations. Team Lead, Concentrix CVG Philippines, Makati City (2021 - 2023) As a Team Lead, I played a key role in managing and supporting a team of sales advisors, driving performance through targeted coaching and development. Key Responsibilities: Team Management: Led a team of sales advisors, providing daily support and ensuring they met their sales targets. Performance Analysis: Analyzed sales performance data to identify trends and areas for improvement. Coaching and Development: Conducted regular coaching sessions to upskill team members and enhance their sales techniques. Collaboration: Worked with cross-functional teams to align sales strategies and ensure overall performance goals were met. Achievements: Successfully improved team sales performance through targeted coaching and strategic planning. Increased overall sales by implementing data-driven improvements and fostering a collaborative team environment. Sales Coach, Concentrix CVG Philippines, Makati City (2020 - 2021) In my role as a Sales Coach, I focused on training and developing sales advisors to improve their performance and achieve sales targets. Key Responsibilities: Training and Development: Designed and delivered training programs to enhance sales skills and product knowledge. Performance Management: Monitored and analyzed sales performance data to provide targeted coaching to underperforming advisors. Fraud Audits and Compliance: Conducted audits to ensure compliance with sales policies and procedures. Engagement Initiatives: Launched activities to boost team morale and maintain high performance levels. Achievements: Developed effective training programs that significantly improved sales performance. Ensured compliance and reduced fraud through rigorous audits and process improvements. Sales Advisor II, Concentrix CVG Philippines, Makati City (2017 - 2023) As a Sales Advisor II, I was responsible for handling activation requests, upselling services, and ensuring high levels of customer satisfaction. Key Responsibilities: Sales and Upselling: Engaged with customers to activate their requests and identify opportunities to upsell additional services. Customer Service: Provided exceptional customer service, addressing inquiries and resolving issues promptly. Performance Tracking: Monitored personal sales performance and worked towards achieving and exceeding sales targets. Achievements: Consistently met and exceeded sales targets through effective customer engagement and upselling techniques. Maintained high customer satisfaction ratings by delivering excellent service and support.

Team Lead, Concentrix CVG Philippines, Makati City (2021-2023) In my role as a Team Lead at Concentrix CVG Philippines, I was responsible for leading and managing a team of sales and customer service advisors. My primary responsibilities included team management, performance analysis, training and development, and ensuring compliance with company standards. Key Responsibilities: Team Management: I led a team of advisors, providing daily support to ensure they met their operational goals. I managed their schedules to align with inbound call times, ensuring optimal coverage and productivity. Performance Analysis: I conducted regular performance analysis to track team metrics and identify areas for improvement. This involved analyzing Key Performance Indicators (KPIs) and performance trends to address challenges and implement strategies for improvement. Training and Development: I conducted weekly coaching and upskilling sessions to enhance the skills of my team members. I focused on addressing outliers' performance issues and supporting high performers to achieve their full potential. Audits and Compliance: I performed weekly audits through listening sessions and escalations to ensure compliance with program demands. This included monitoring calls for quality assurance and adherence to company policies. Collaboration: I worked closely with cross-functional teams, including Operations, Quality, Communications, and Sales, to manage overall performance effectively. This collaboration ensured that all departments were aligned with our goals and objectives. Engagement Activities: I launched various engagement activities to boost morale and enhance team performance. These activities were designed to create a positive work environment and foster a sense of community within the team. Staffing and Workforce Management Support: I provided support in staffing and workforce management by generating per-interval reports to meet service levels, monitor occupancy, and ensure real-time adherence to schedules. Achievements: Successfully led the team to consistently meet and exceed sales and customer service targets. Improved team performance through targeted coaching and development programs, resulting in a significant increase in key metrics. Enhanced compliance and quality standards by implementing rigorous audit processes and providing feedback to team members. Fostered a collaborative and supportive team environment, leading to high employee satisfaction and retention rates.