Quality Assurance Specialist, Virtual Assistant, Data Resear

Handles guest inquiries, complaints, requests • Process alterations, payments, cancellations, refunds • Handles inbound and outbound calls using Google voice • Coordinating with cleaners • Checking noise alerts via Minut application • Checking security camera via Blink Camera Application • Provides check-in and check-out instructions • Adjusting AC temperature via LQ thinq and Ecobee application • Providing door codes using Remotelock and Schlage application whenever possible • Checking housekeeping schedules via Breezeway • Communicating with guests through Hostaway, Vrbo and Airbnb. • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction. • Built rapport with customers through courteous and professional communications. • Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution. • Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices. • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction. • Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests. • Resolved customer queries over phone and by email.

Proficient knowledge in: ▪ Airbnb ▪ Vacation Rentals by Owner or VRBO ▪ Homes & Villas by Marriott International ▪ RedAwning ▪ OneLogin ▪ Hostaway ▪ Breezeway ▪ Monday.com ▪ Ecobee ▪ LG thinq+ ▪ Minut ▪ Schlage ▪ Blink camera ▪ Google voice ▪ Amazon ▪ Hospitable ▪ Guesty ▪ Escapia ▪ Google Sheets ▪ Google Excel ▪ Microsoft Office ▪ Salesforce ▪ Turno ▪ Airbnb Thread ▪ Email Management ▪ SMS Thread ▪ Reservation Calendar ▪ Canva ▪ Customer Service ▪ Research ▪ Inbound calls ▪ Outbound calls ▪

Handles guest inquiries, complaints, requests • Process alterations, payments, cancellations, refunds • Handles inbound and outbound calls using Google voice • Coordinating with cleaners • Checking noise alerts via Minut application • Checking security camera via Blink Camera Application • Provides check-in and check-out instructions • Adjusting AC temperature via LQ thinq and Ecobee application • Providing door codes using Remotelock and Schlage application whenever possible • Checking housekeeping schedules via Breezeway • Communicating with guests through Hostaway, Vrbo and Airbnb. • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction. • Built rapport with customers through courteous and professional communications. • Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution. • Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices. • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction. • Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests. • Resolved customer queries over phone and by email.