Stephanie
Customer Support/Success and Technical Support specialist
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $11.00/hour ($1,936.00/month)
Bachelors degree
Last Active
October 9th, 2024 (38 days ago)
Member Since
September 27th, 2023
Profile Description
I am an experienced professional with a diverse skill set that encompasses a wide range of competencies. These skills include adaptability, time management, attention to detail, problem-solving, critical thinking, data analysis, teamwork, multitasking, strong decision-making abilities, and the capability to work effectively under pressure. I also possess creative skills in Photoshop and layout designing, web designing, and proficiency in computer software troubleshooting. My expertise extends to Microsoft Office applications, operating systems, basic printer, and copier troubleshooting, graphic designing for tarpaulin layouts, ID cards, and yearbook layouts, as well as video editing. Furthermore, I have a strong background in customer service and technical support, excellent English written and oral communication skills, and a keen aptitude for revenue operations and critical analytical thinking.
My professional journey includes diverse roles and responsibilities:
At Big Outsource, I serve as a Rev-Ops Analyst/Client Support Executive, where my tasks involve graphic design work using Photoshop, monitoring
During my tenure at Sykes as a Technical Support Specialist, I provided technical support for phone, internet, and cable services. I efficiently diagnosed and resolved technical issues, ensuring an exceptional customer experience.
As a Computer Teacher at Nazareth Christian School Of Antipolo, I tailored instruction according to students' educational needs, developed lesson plans, prepared engaging PowerPoint presentations, and offered technical assistance for software and computer issues. I also managed school data and finances, oversaw school identification cards, tarpaulin layouts, yearbook design, and the administration of various school clubs and activities.
While working at Convergys as a Microsoft and Windows Technical Specialist, I resolved technical issues related to Microsoft products and operating systems, ensuring customer satisfaction through expert troubleshooting.
My role at Teleperformance as a Technical and Customer Care Support professional involved handling customer accounts and resolving product or service issues to guarantee customer satisfaction through effective solutions.
Finally, during my time at Rockhill Academy as a Faculty Teacher, I was responsible for planning and delivering classroom lessons, assessing student progress and development, and contributing to school development initiatives. My multifaceted skill set and diverse experiences have equipped me to excel in various professional roles.
Top Skills
Design » Graphic Design
Experience: 2 - 5 years
● Edit logos and background images in Photoshop and integrate them into the client's app. ● Create app map icons based on clients' requests using Photoshop. ● Tarpaulin Layout ● ID and Yearbook Layout ● Video Editing
Customer Support
Experience: 2 - 5 years
● Open customers' accounts by accurately recording their account information. ● Resolve product or service problems by clarifying the customer's complaint, determining the root cause of the issue, selecting and explaining the best solution to resolve the problem, and expediting correction or adjustment as necessary. Follow up with the customer to ensure the resolution is satisfactory. ● Provide technical support for issues related to phone, internet, and cable services. ● Respond to phone calls regarding questions about phone, video, and billing inquiries. ● Diagnose and resolve technical issues efficiently and with minimal effort from the customer. ● Follow up with customers and make callbacks to prevent recurring issues. ● Ensure an exceptional customer experience by promptly guiding clients through corrective steps. ● Open customers' accounts by recording relevant account information. ● Engage with customers through live chat or email to resolve and troubleshoot technical issues. ● Provide expert troubleshooting for Microsoft products, operating systems, and remote access. ● Resolve product or service problems by actively listening to and clarifying customer complaints, determining the root cause of the issue, and then selecting and explaining the best solution to resolve the problem.
Office and Administration » Data Analytics
Experience: 2 - 5 years
● Analyze and balance the system to prevent revenue losses. ● Communicate directly with affiliate clients and managers to keep them up to date. ● Monitor all properties worldwide, including hotel sites, reservations, booking failures, and pre-booking accuracy. ● Organize data for easier interpretation. ● Identify and address problems and opportunities for the company.
Other Skills
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Calauan, Laguna
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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