Maribel

Customer Support Management

75 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

February 18th, 2025 (today)

Member Since

September 25th, 2023

Profile Description

My passion for people has made me successful in working as a Sales representative for DirecTV, a Customer Service Specialist for AT&T, a Retail Specialist for Amazon, a Collections Specialist for Legacy Sprint, Operations Supervisor for T-Mobile. I have always been the frontline in helping out customers with their account issues, bills, and orders and providing resolutions to escalated concerns, managing and doing visual audits on their accounts whether it may be over the phone, through chat, or email. I have made my way to climb up the ladder but still maintain the goal of serving customers which is very important in every business. Now I want to venture out from being a BPO employee to a freelancing Virtual Assistant and help provide service to online businesses/owners that need help establishing good and continued trust from their customers. Creating more new satisfied customers and helping business owners earn more profits!!!

Top Skills

Customer Support

Experience: 5 - 10 years

Expertise in providing customer service was developed from over 7 years of working in various BPO companies based in the Philippines handling primarily American accounts

Office and Administration » Data Entry

Experience: 5 - 10 years

I can utilize various databases such as CRM, Dropbox, Google Sheets, Google Drive, and Google Docs; Customer or Business account database management

Office and Administration » Email Management

Experience: 1 - 2 years

Proficient in responding and sending out email communication; Email organization; Calendar Management

Other Skills

Marketing » Telemarketing » Inbound Sales

Experience: 5 - 10 years

Initiate sales process; order processing and after-sales validation

Basic Information

Age
48
Gender
Female
Website
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Address
Kawit, CAVITE
Tests Taken
IQ
Score:  109
DISC
Dominance: 34%
Influence: 7%
Steadiness: 33%
Compliance: 26%
English
C2(Advanced/Mastery)
Government ID
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