Quality Insights and Analytics, Customer Service Representative, Subject Matter

With extensive experience as both a CSR and TSR, I've excelled in delivering top-notch customer service and technical support, handling diverse inquiries with professionalism and expertise.

I am highly proficient in Microsoft Office Suite, with advanced skills in Microsoft Word for creating and formatting documents, Microsoft Excel for data analysis and complex spreadsheets, and Microsoft PowerPoint for designing visually appealing presentations. My proficiency in Outlook helps me manage emails and calendars efficiently. I have also created custom templates and automated tasks to improve productivity. With my Microsoft Office skills, I enhance workflow and communication across teams.

Meticulous attention to detail, I've honed my data entry skills, ensuring precision and efficiency when managing extensive datasets. I take pride in maintaining data integrity and accuracy.

I am highly skilled in photo editing, specializing in Canva and Lightroom. My expertise includes advanced retouching, color correction, and creating visually stunning compositions. I have successfully completed projects for various clients, enhancing their brand imagery and storytelling through powerful visuals. My commitment to staying updated with the latest photo editing trends ensures that I deliver high-quality results efficiently.

I possess advanced marketing analytics skills, leveraging tools such as Google Analytics and Tableau to extract actionable insights from data. With a strong foundation in quantitative analysis, I have successfully tracked and improved KPIs, optimized marketing spend through attribution modeling, and implemented data-driven strategies that have resulted in substantial ROI increases. My ability to translate complex data into understandable reports and my dedication to staying updated with the latest marketing analytics trends make me an invaluable asset in driving data-informed marketing decisions.