Strong customer service orientation;Sales and persuasion skills;Upselling and cr

I have over [Number] years of experience in customer service, honed through roles at TSD Global and Sitel Philippines. At TSD Global, I excelled in managing high call volumes while effectively addressing customer inquiries. I possess strong communication and problem-solving skills, enabling me to quickly identify customer needs, research solutions, and provide appropriate resolutions or alternatives. I also actively sought opportunities to upsell relevant products and services, demonstrating my ability to contribute to business growth. In my role as Escalation Supervisor/Fraud Analyst at Sitel Philippines, I handled complex customer issues, including escalated calls and potential fraud cases. I collaborated with banks and customers to validate information and ensure account security. This role further refined my analytical skills and deepened my understanding of customer expectations and concerns. I am adept at building strong customer relationships, resolving conflicts effectively, and ensuring customer satisfaction at every interaction.

I have a proven track record of success in sales and customer service, with a strong foundation in identifying and meeting customer needs. My experience at TSD Global as a Sales Representative provided me with valuable skills in managing customer relationships, closing deals, and exceeding sales targets. I effectively communicated product value, addressed customer concerns, and identified opportunities for upselling and cross-selling. Furthermore, my role as Escalation Supervisor/Fraud Analyst at Sitel Philippines enhanced my understanding of customer behavior and the importance of building trust and loyalty. This experience honed my analytical skills and provided me with valuable insights into customer pain points, which are crucial for developing effective sales strategies.

I possess strong data entry and management skills honed through roles at Social Housing Finance Corporation. I am proficient in accurately and efficiently entering, verifying, and maintaining data in various formats, including spreadsheets and databases. I have a keen eye for detail and ensure the accuracy and completeness of all data entered