Highly skilled in troubleshooting and customer support, I am an experienced professional with a proven track record in providing exceptional technical assistance. With a background as an Ex-Technical Support Representative at Concentrix and as an Ex-Technical Solutions Representative at DXC Technology, I possess a deep understanding of complex technical issues and a passion for delivering top-notch customer service.
During my work at Concentrix, I honed my ability to quickly diagnose and resolve technical problems, consistently exceeding customer expectations. I learned effective communication techniques and developed a patient and empathetic approach to ensure I understood and addressed customers' needs efficiently.
In my position at DXC Technology, I continue to leverage my technical expertise to provide innovative and effective solutions to clients. I possess knowledge of diverse software and hardware systems, enabling me to identify and resolve issues promptly while minimizing operational disruptions.
As a professional, I am committed to staying up-to-date with the latest industry trends and advancements. I actively seek out opportunities to expand my skill set and enhance my technical knowledge, ensuring that I remain at the forefront of the industry and can provide cutting-edge solutions to meet client needs.
With a strong work ethic, professionalism, and excellent time management skills, I thrive in collaborative environments. I am known for my ability to work effectively within teams, providing support, and contributing to the success of the group.
Specialties:
- Technical Troubleshooting
- Customer Support
- Effective Communication
- Problem Solving
- Software and Hardware Systems
- Team Collaboration
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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