Technical Support & Admin ProfessionalSeeking VA Role

Overview

Looking for full-time work (8 hours/day)

at $4.77/hour ($840.01/month)

Associates degree

Last Active

November 23rd, 2024 (4 days ago)

Member Since

September 20th, 2023

Profile Description

Duties and Responsibilities:
• Deliver level 1 & 2 helpdesk & technical services to Deutsche Bank clients, response to and follow up on open service desk calls/service requests until closure in a timely manner relating to support systems, software and hardware.
• Create and edit knowledge base articles that are used by a wide audience with varying skill level.
• Manage all aspects of the documentation process – from planning to content maintenance.
• Identify hardware and software issues, iUpgrade to see actual info categorization, prioritization, diagnoses, and escalation as necessary to level 3 support, iUpgrade to see actual info resolution and closure. Communication with the user and Service Engineer throughout the life of the iUpgrade to see actual info.
• Lexmark Service Desk support for Deutsche Bank Managed Print Services
• Experienced in Analyzing/Auditing in Service Requests and Deutsche Bank IUpgrade to see actual info to identify areas of service delivery that did not meet the performance standards such as End User Critical: Handling Transactions, Provide Accurate Transaction Throughout the transaction, Clear Communication, Necessary Information Needed for RFS, Manage Customer Expectations and Business Critical: Follow DB Logging Rules.
• Share Coaching Opportunities with TeaUpgrade to see actual infombers.