Back Office Associate, Cold Caller, Data Management 

As a chat support specialist, I have responded to customer inquiries and requests via chat platforms. I have used my typing, spelling, and grammar skills to communicate effectively with customers in a professional and courteous manner. I have also performed administrative tasks such as data entry, email management, and file organization.

In my previous role as a Back Office Associate at Auto Partnered Solutions, I utilized Microsoft Excel extensively to manage and analyze data for various US accounts. I created detailed spreadsheets to track customer information, sales figures, and performance metrics, ensuring accuracy and efficiency in reporting. My proficiency in Excel allowed me to streamline processes and provide valuable insights to support decision-making within the organization.

I provided personalized support to the company's executives by managing their schedules, coordinating meetings, and handling correspondence. I also conducted research, prepared reports, and assisted with various administrative tasks to enhance their productivity. My role as a Personal Assistant required strong organizational skills, attention to detail, and the ability to prioritize tasks effectively.

As a technical support representative, I have provided technical assistance and guidance to customers who have problems with a technical product or service. I have used my technical expertise, scientific knowledge, and customer service skills to diagnose and resolve issues, explain complex concepts, and ensure customer satisfaction.

Schedule appointments or follow-up calls for sales

As a cold caller and appointment setter, I have generated leads and sales opportunities by contacting potential customers who have not expressed any interest in the product or service being offered. I have used my communication, persuasion, and sales skills to build rapport with prospects, identify their needs and pain points, and present the benefits and features of the product or service. I have also scheduled appointments for the sales team and followed up with customers to confirm their availability and interest.

I can use my technical knowledge, communication skills, and sales techniques to persuade prospects to buy or schedule a meeting with the sales team.