Operations Manager E-Commerce | Shopify and Gorgias Expert

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

March 27th, 2025 (yesterday)

Member Since

September 14th, 2023

Profile Description

Operations Manager E-Commerce | Shopify and Gorgias Expert

A skilled Customer Success Manager with more than 5 years of leadership and expertise in Finance, Risk, Quality Assurance, Process Improvement, and Performance Analysis. I oversee and implement customer support processes to improve customer experiences and retention, ensuring best practices and a customer-centric approach in problem resolution. Additionally, I manage order fulfillment to guarantee prompt shipment and delivery, addressing any potential delays through effective tracking and monitoring. I also handle inventory management, product reviews, and customer return rates to maintain consistent product and service delivery while fostering customer loyalty.

What I Bring to the Table:

Shopify and Gorgias Management – Expertise in creating automations, macros, and templates, analyzing KPIs, and enhancing customer support processes. I track reports and statistics to improve service quality and productivity.

Marketing and Accounting Support – Skilled in assessing marketing strategies, such as identifying beneficial collaborations, sourcing B2B customers, and optimizing websites. I manage deductions and invoices to ensure receivables and payables are aligned, minimizing financial losses.

Operations and Order Management – Experienced in overseeing the order journey from fulfillment to after-sales. I collaborate with operations and warehouse teams to ensure timely deliveries and prevent potential delays.

Process Innovation – Adept at spotting opportunities for improvement, reporting findings, and creating action plans to enhance business processes, policies, and procedures.

Customer Experience and Retention – Highly skilled in delivering top-tier customer service and managing complex, escalated issues. I have a proven track record of turning challenging customer interactions into opportunities for repeat business.

Client and Partnership Support – Communicating effectively with partners to align business policies and address procedural gaps. I work closely with account managers to set goals and create actionable plans to achieve them.

Tools and Platforms I Use:

Shopify, Gorgias, Wayfair, Clarity, Slack, WeChat, Google Suite, Microsoft Office

Over the course of my career, I’ve refined my time management skills by prioritizing tasks, setting clear objectives, and staying focused on meeting deadlines. I’ve developed a structured approach to handling multiple responsibilities while anticipating needs, which has helped me streamline workflows and ensure smooth operations. If my skills and experiences align with your business requirements, I’d be excited to contribute to your company’s efficiency and success. Let’s connect and explore how I can support your business growth.