Customer Service Representative

Overview

Looking for part-time work (5 hours/day)

at $4.60/hour ($506.00/month)

Bachelors degree

Last Active

January 4th, 2025 (66 days ago)

Member Since

September 8th, 2023

Profile Description

As a Customer Service Representative (CSR) I am the first point of contact for any customer who has a question or an issue with a product or service the company sells. I am responsible for providing exceptional customer service by answering inbound phone calls, addressing customer's questions about products and services, processing payments or returns, resolving issues and ensuring customer satisfaction. I am skilled in communication also genuinely excited to help customers. By working as customer support for 5 years I can definitely say that I love to talk and understand the value of good communication skills by being patient, empathetic and passionately communicative. I always put myself in my customer shoes and be an advocate for them when necessary. Problem-solving also comes naturally to me as a customer care specialist I am confident at troubleshooting and investigate if I do not have enough information to answer the customer question or resolve complaints. I also value customer's feedback to ensure that I provide excellent service standards, respond efficiently to customer's inquiries and maintain high customer satisfaction and making sure that the customer concern is resolved according to company's guidelines.