Customer Support (Email and Voice)

Overview

Looking for full-time work (9 hours/day)

at $3.00/hour ($594.00/month)

Associates degree

Last Active

March 24th, 2025 (4 days ago)

Member Since

September 8th, 2023

Profile Description

Amazon Customer Support
- Resolves product issues (customer complaints) by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Help the customer to troubleshoot products and process refund.

Doordash Customer Support
- Resolve food order issues (Customer complaints, ETC) by determining the cause of the problem and explaining the best solution to solve the problem.
- Updating the menu with accurate information. Addressed Customer, Restaurant and drivers complain from escalation and resolved it with compassion and Empathy. 
- Arranged resolution of customer support issues that can’t be resolved by first line support.

OkCupid Customer Support (Email)
- Responsible for ensuring customer satisfaction by handling questions related to the Site/App.
- Resolved customer email requests for assistance.
-Trained Tier 2 support.
-Trained Account Moderator.