A+ SEASONED Customer Support | Personal Virtual Assistant

Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Bachelors degree

Last Active

January 28th, 2025 (2 days ago)

Member Since

September 6th, 2023

Profile Description

HIRE ME, if you are looking for a passionate and
enthusiastic customer support to help you grow your business and support valued
customers across multiple platforms.
I've been in the CUSTOMER SUPPORT industry for 8 years
before I started my journey today as a FREELANCER.
+ 4 YEARS in UK Business Banking Telephony - VOICE CUSTOMER
SERVICE ADVISOR & QUALITY ANALYST.
+ 1 YEAR in US RETAIL Online Shopping Account - CHAT Agent
& Quality Analyst/Subject Matter Expert
+ 1 YEAR in US Largest Online Video Sharing - TECHNICAL
Support handling Email/Phone/Chat interactions & Quality Analyst
+ 2 YEARS in US Largest Medical Device Company that designs,
develops, manufactures and markets medical devices and solutions - Purchase
Order Quality Reviewer, Customer Support & Quality Auditor of Suppliers
being added to the AGILE System.
+ I also perform CUSTOMER SUPPORT SOCIAL MEDIA MANAGEMENT
and MARKETING for Facebook & Instagram sites (Replying to customers' Direct
Messages, customer's comments and posting content for marketing)
 
TOOLS & EXPERTISE:
+ MS Office
+ Google Workspace & GSuite Tools
+ Basic Photo Editing in Adobe Photoshop & Adobe CC
Lightroom
+ Basic Video Editing in Adobe Premiere & Capcut
+ CISCO Jabber for VOIP
+ GOOGLE Voice VOIP
+ VERINT for Call Listening Software
+ TRANSCRIBING PHONE CALLS
+ VOICE OVER for Audio/Video Material


Distinctive Skills:
My core work is to leave things better than I found them. Hence, I take pride in leaving my clients satisfied and happy by consistently going above and beyond quality customer support.

Responsiveness:
Being extremely responsive and keeping all lines of communication readily open
with my Clients.
Kindness

One of the biggest aspects I implement in every facet of my life is to treat
everyone with respect, listen with empathy to understand the situation, and
genuinely want to resolve my customers' concerns.
I'm eager to work with you, to provide a reliable,
consistent, and High-Level customer service experience to your team. Please
contact me, so we can discuss how we can work together to FULLY meet your
customer’s needs.
I can assure you that I will be able to assist you in your
task with quality work, great performance, and guaranteed customer
satisfaction. I am available and ready to have a voice or video interview if
necessary.