Customer Service Representative

As an Appointment Setter in the business world, my primary responsibility is to initiate and manage connections with potential clients or partners. Through effective communication and persuasive skills, I generate interest in our products or services and secure appointments for our sales or business development teams. I play a vital role in driving business growth by ensuring that our team has the opportunity to engage with prospects and showcase the value we offer.

During my year as a chat support representative, I developed strong communication and problem-solving skills while assisting customers with various inquiries. I handled everything from technical issues to order inquiries, aiming to resolve each issue efficiently and effectively. I became adept at managing multiple chats simultaneously, ensuring that each customer received prompt attention. Utilizing support software allowed me to quickly find information and provide accurate answers, which helped maintain high customer satisfaction.

As a Customer Service Representative in healthcare, my role is to serve as a compassionate and knowledgeable point of contact for patients, their families, and healthcare providers. I strive to provide exceptional service by assisting with addressing billing inquiries, cancelation of enrollment, cancelation of disenrollment, discussing the plan availability, set up the member to SSA or RRB, with a knowledge of processing prior authorization request, checking the drug tiers of the member, assisting members in finding their nearest pharmacy and ensuring a seamless patient experience. With a commitment to confidentiality, I am dedicated to helping individuals navigate the complex healthcare system with care and empathy.