Customer Service, Cold caller, appointment setter, data entr

I have more than 9 years experience as an inbound Customer Service Representative in a BPO company handling US based phone subscribers. I possess strong communication skills and can do multi-tasking, tailored to effectively assist customers with their daily needs and inquiries. That includes processing payments or payment plans, adding new line of service, billing concerns, upselling and basic troubleshooting. I also do follow-ups when needed to ensure customer satisfaction. Additionally, I have an expertise in educating customers about their device insurance coverage, highlighting the benefits and advantages of having such services.

As an Inside Sales Associate for more than 2 years, I specialize in cold calling and appointment setting to potential home sellers or investors. My role involves effectively presenting information, building strong client relationships, and successfully promoting the services. I am also dependable in managing worksheets and data entry in CRMs as well as collaborating with the team via google mail. In addition, I can also resource leads from a certain platform and upload the database into the dialer.