An experienced Customer Service Representative, Mentor, and
Virtual Subject Matter Expert. Specializing in Customer Support, Administrative
Assistance, Client Relations, and intermediate skills for Accounting.
Known for my strong analytical abilities, problem-solving,
organizational skills, and effective communication skills. I am also the type of person who is detail-oriented,
motivated professional, and fast learner.
I am excited to share with you my passion in helping other
people achieve their goal and to contribute for impactful solutions.
Experience: 2 - 5 years
3 years and 8 months of BPO Experience (e-commerce account). 1 year as a regular Teammate and more than 2 years of being a Certified Subject Matter Expert who eventually became the Point of Contact of all Mentors. After a year of being an SME, I joined VSME who are taking supervisory calls, chats, and emails. Being an SME also means handling discussions, mock calls, coaching, case studies, daily reports (EOD), floor walk support, and managing people & their behavior.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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