Customer Service Representative / Social Media Manager

Utilization of CapCut, TikTok, and Instagram Reels to create content and effectively edit videos.

Identifying and assessing a customer’s needs to ensure they are satisfied. Recommend products or services to customers based on their needs and preferences. Resolve product or service problems by clarifying the customer's complaints and giving step-by-step instructions for basic issues. Process requests for account activation, upgrade, renewal of subscription, sending and clarifying details in the billing statements

In my current job, we are using online monitoring to check and verify packages and information from our Subscribers, to make things faster and easier, I created a link for easy access and input data in any computer I work on. Responsibilities typically include inputting text, numbers, or other information into a computer system, spreadsheet, or database with a focus on accuracy and attention to detail.

I am responsible for planning, implementing, managing and monitoring company's Social Media strategy in order to increase brand awareness, improve Marketing efforts, and increase sales. I have been scheduling posts everyday to increase the social media visibility of the company I have been working,

Created a series of product brochures, social media banners, and email templates using Canva's design tools.

In my current job, I suggested online monitoring through Excel and Google Sheets. We are now using drop-down data to make things easier and faster for our CSRs. I created a link for everyone to access, especially our manager.