Real Estate l Recruiting l Email E-Commerce l VA l Appointme

Played a key role in the development of recruitment strategies for sourcing and attracting experienced mortgage loan officers. Utilized a variety of channels, including social media platforms, job boards, and industry forums, to identify and connect with potential candidates. Conducted initial phone assessments to evaluate candidates' skillsets, experience, and cultural fit with the company. Collaborated with the marketing team to create and update recruitment materials, including job postings and career pages. Developed and maintained relationships with industry professionals, associations, and networking groups to tap into a diverse talent pool. Assisted in organizing and hosting virtual career events to showcase our company and opportunities to potential candidates. Coordinated with the HR team to facilitate background checks, reference checks, and onboarding processes.

Provided immediate responses to customer inquiries via live chat, ensuring a seamless and efficient support experience. Utilized CRM software to log customer interactions, track issues, and maintain accurate records. Assisted customers with order tracking, product information, billing inquiries, and account management. Demonstrated empathy and active listening skills, effectively diffusing customer frustration and building rapport. Collaborated with the product development team to relay customer feedback and contribute to continuous improvement. Maintained a high level of product knowledge through regular training sessions and updates.

Managed a high volume of incoming customer emails, providing timely and accurate responses to inquiries, complaints, and requests. Utilized email templates and standardized responses to efficiently address common customer queries. Assisted customers in navigating the online store, locating products, and completing purchases. Responded to order-related inquiries, including tracking shipments, addressing delivery concerns, and processing returns. Collaborated with the content team to ensure email templates and responses were consistent with the brand's voice and messaging. Conducted follow-up communications to ensure customer satisfaction and resolution of outstanding issues.