Rockstar Service Quality & Appointment Management Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

April 1st, 2025 (5 days ago)

Member Since

August 27th, 2023

Profile Description

I am a seasoned Customer Service Representative with an extensive background that spans over eight years across various sectors, including sales, technical support, customer care and Appointment Setter. My expertise is underpinned by a deep familiarity with leading customer service software and a natural proficiency in conflict resolution, all carried out with a consistently positive demeanor. Furthermore, my tenure as a Quality Analyst for three years has sharpened my attention to detail, where I excelled in auditing and evaluating calls, client meetings, and calibration processes. I am keen to apply my proven skills and experience to a dynamic role within your esteemed company, aiming to significantly contribute to your team's success with my professional acumen.

Quality Analyst
-Spearheaded call monitoring initiatives, aligning with industry best practices to enhance quality assurance.
-Analyzed call interactions, delivering insightful reports on performance trends to management.
-Utilized advanced quality tracking systems to monitor individual and team performance metrics.
-Conducted meticulous reviews of customer care email responses to ensure service excellence.
-Engaged in client and consumer listening programs to capture key insights on customer needs and expectations.
-Delivered targeted, actionable feedback to various internal teams to drive service improvements.
-Coordinated and facilitated call session management for optimal call center operations.
-Provided constructive performance feedback to team leaders and supervisors to foster professional growth.

Virtual Assistant Customer Service (Inbound Outbound)/Dr. Kareem Wellness Company
-Excelled as a Retention Specialist, Customer Service Representative, and Chat Support, delivering top-tier health and wellness coaching via phone and email.
-Expertly designed personalized nutrition plans tailored to individual customer goals and lifestyles.
-Mastered comprehensive knowledge of the company's product and service offerings.
-Efficiently handled sales transactions and payment processing with precision.
-Maintained professionalism and composure in challenging customer service scenarios.
-Innovated a successful retention strategy that reduced customer cancellations.
-Demonstrated unwavering dedication to achieving complete customer satisfaction.

Real Estate Agent & Lead Generation-
-Utilized advanced database software to aggregate comprehensive lists of potential leads.
-Coordinated and scheduled property showings for prospective buyers efficiently.
-Curated property listings tailored to buyer specifications and preferences.
-Consistently performed high-volume outbound calling, averagingUpgrade to see actual infocalls daily.
-Leveraged CRM tools to establish initial engagement with key decision-makers and gather essential qualification data.
-Drove lead generation through strategic cold calling and proactive internet lead sourcing.