Real Estate Transaction Coordinator with Customer Service

I handle tenant and seller calls. Point of contact for maintenance and technical concerns

Over the past two years, I have had the privilege of working with Keller Williams in Michigan and Philadelphia Realty Exchange, consistently closing 8-10 deals per month. As a Transaction Coordinator, I managed the entire process from accepted offer to closing, collaborating with involved parties and leveraging various software tools such as KW Command, DocuSign, Zipforms, and Dotloop. What sets me apart is my commitment to professionalism and efficiency. I prioritize clear communication and timely resolution of tasks and concerns, ensuring a smooth transaction process for all parties involved. My proficiency in various CRMs, such as Sierra, Brivity CRM, Buildium, and Appfolio, along with my adeptness at conducting CMAs and pulling comps, enables me to streamline and enhance every step of the real estate journey for my clients with the use of Propstream, Brivity CMA, Bright MLS, Stratus and Paragon. Furthermore, my responsibilities extend beyond transaction coordination to include ordering inspections, home warranties, and coordinating appraisal results. On the listing side, I am capable of drafting listing agreements, adding listings to the MLS, and promoting open houses. For buyers, I assist in locating properties that align with their specific criteria and skillfully draft Buyer Agreements and Offers. Additionally, I offer assistance in CRM management and lead management to drive results.

I worked as an account supervisor for technical support for a US telco company. Before that I already have a strong background with customer service dealing differet concerns.