Email Support / Customer Support /Shopify Expert

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

March 23rd, 2025 (4 days ago)

Member Since

May 18th, 2016

Profile Description

I have been working as a Virtual Assistant (VA) since 2016, beginning my journey with Shopify Email Support. What I love most about this role is the constant human interaction and the deep sense of satisfaction that comes from resolving someone's issues. I am a quick learner, always eager to expand my knowledge and skills, and I thrive under pressure. Additionally, my experience extends to order processing and fulfillment. Over the years, I have also gained expertise in email support, specifically using platforms like Zendesk, Gorgias, and Zoho, which has further enhanced my ability to provide efficient and effective assistance.

Top Skills

E-Commerce » Shopify

Experience: 5 - 10 years

Customer Support

Experience: 5 - 10 years

I have been working in customer support for the past seven years, specializing in providing exceptional service through email and live chat channels. Throughout my career, I have developed a strong proficiency in handling customer inquiries, resolving issues, and ensuring customer satisfaction across various platforms. During this time, I have gained extensive experience with several Customer Relationship Management (CRM) systems, including: * Gorgias * LiveAgent * Zendesk * Zoho Mail These tools have equipped me with the skills to efficiently manage and track customer interactions, streamline workflows, and deliver timely and effective solutions.