I worked on Airbnb,
My skills set includes:
* Create listing
*Manage the reviews of the properties
*Airbnb claims specialist
*Airbnb
Review Removal Specialist
*Schedule cleaners
*Process bookings, payment, refund and alteration or modification request
* Aswer general inquiries (booking stage, in-house guest) both technical and support.
Tools used: Salesforce,Escapia, One Login, Zoho, Asana, Hostify, Turnover,
My goal is to help my client's company grow and provide excellent service.
Experience: Less than 6 months
First of all, I want to introduce myself with my soft skill. I'm optimistic, smart, willing to be trained, flexible, can do multitasking and can work under pressure. I work with Airbnb platforms for 5 years as well as VRBO, HVMI and Booking.com. I manage the guest inquiries (in-house and booking stage) about amenities, home issue and many more. As one of their representative I also cancel reservations, alter dates, create booking, process payment, communicate with our local team for maintenance issues and process refunds. We managed over 44, 000 properties.
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