Customer Service | VA | Medical VA | Social Media Manager

My Experience as a Chat and Voice Customer Support Professional Working as a chat and voice customer support professional has been an invaluable experience, allowing me to develop strong communication and problem-solving skills. In my role, I assist clients with tracking orders, processing refunds, contacting third-party sellers, handling returns, guiding consumers through the ordering process, and troubleshooting basic account issues. For the first six months, I worked on-site, where I gained essential knowledge and skills in a fast-paced environment. This period allowed me to collaborate closely with colleagues and receive immediate feedback, which was crucial for my growth. After six months, I transitioned to a home-based setup, which required me to adapt quickly and manage my time effectively. Working from home has taught me the importance of self-discipline and clear communication, ensuring I remain connected with my team and clients. Overall, my experience in this role has been both challenging and rewarding. It has strengthened my ability to provide excellent customer service while contributing to the overall success of the organization.

My Experience as a Phone Support Representative I began my customer service career as a phone support representative for Sprint, now part of T-Mobile. My responsibilities included helping customers activate their mobile phones, change plans, troubleshoot connection issues, and process payments. This role taught me the importance of clear communication and quick problem-solving to ensure customer satisfaction. Afterward, I transitioned to a chat and voice customer support role, where I expanded my skills by assisting clients with order tracking, processing refunds, contacting third-party sellers, handling returns, guiding customers through the ordering process, and troubleshooting account issues. This experience further strengthened my ability to manage multiple tasks and deliver efficient support. Both roles have been crucial in shaping my customer service expertise, allowing me to excel in providing high-quality support in various environments.