Sales Associate, Customer Service Expert, Client Account Manager, Technical Repr

Since I started my career in the BPO Industry, I was exposed to different accounts (international: US and Canada) where I am tasked to do upselling and hardcore selling. I used to sell TV programs, pay-per-view and internet service for two different companies (e.g. Dish Network and Bell Canada). Moreover, my experience with American Express is quite promising as it requires thoroughness in selling credit card to customers. Each and every sales account it is vital you gain the trust and confidence of the customer for a successful sale.

I managed 250-300 contracts for John Hancock Retirement Plan Services. I mainly helped in making sure that the money they sent will be invested accordingly. I monitor payments for both inbound and outbound. Additionally, I process the participants' request for loan and withdrawal of funds while making sure that we are still compliant with the regulations.

I have a three and a half year experience in terms of Account Retention with Bell Canada. I started as a customer service but eventually promoted after 6 months as a Loyalty Representative (Retention Specialist). We make sure that we understand where the customer is coming from and that we provide tailor-fit solutions to retain them.

I handled sprint for 6 months, and what we do is to call customers to sell phones, tablets as well as it's plans call, text and data allowance. We perform outbound calling which is very challenging given the fact you need to entice and make the customer want to hear your offer. Additionally, other US/Canada accounts that I handled also requires outbound calling more like a follow up on a sales pitch that was done through the initial call of the customer.

With most of the BPO experience that I had, basic troubleshooting is something that I learned along the way. To be effective, you need to be systematic in identifying root cause of the error/problem that is occurring. I supported NBN Network in Australia by assisting field technicians in installing the internet service in a customer's home. We run diagnostics for system error and do back of house task.