Customer Service | Virtual Assistant | Lead Generation

I have a strong passion for social media content creation, crafting engaging and visually appealing posts that connect with audiences. My skills include: ✅ Graphic Design – Creating eye-catching visuals using Canva to maintain a cohesive brand aesthetic. ✅ Content Planning & Strategy – Developing content calendars to ensure consistent and engaging posts. ✅ Copywriting – Writing compelling captions and posts that drive engagement and conversions. ✅ Short-Form Video Creation – Editing Reels, TikToks, and Stories to capture audience attention. ✅ Hashtag & Trend Research – Keeping up with trends and using the right hashtags for maximum reach. ✅ Platform Optimization – Tailoring content for Instagram, Facebook, LinkedIn, TikTok, and Twitter. ✅ Performance Analysis – Tracking engagement metrics to refine strategies and improve content. I love bringing brands to life through creative storytelling and engaging content!

I possess a foundation in administrative support, facilitating seamless day-to-day functioning and effective task management. My expertise entails: ✅ Data Entry & Organization – Maintaining precise records, spreadsheets, and databases with high attention to detail. ✅ Calendar & Schedule Management – Coordinating meetings, appointments, and reminders to keep things on schedule. ✅ Email & Inbox Management – Prioritizing, responding, and sorting emails to enhance communication effectiveness. ✅ Document Preparation & Formatting – Preparing reports, presentations, and business documents in Google Workspace & Microsoft Office. ✅ File & Records Management – Keeping digital files in order with Google Drive & OneDrive for convenient access. ✅ Task Prioritization & Time Management – Managing multiple tasks effectively while ensuring timely completion. ✅ Research & Report Compilation – Collecting and condensing data for making informed decisions. ✅ CRM & Software Familiarity – Happy to learn **GoDaddy, HubSpot, or other CRM software to optimize workflow. I am extremely organized, detail-focused, and proactive, facilitating seamless operations while releasing precious time for the team.

I have experience in basic email marketing, primarily using Mailchimp, but I’m always open to learning new tools to enhance campaigns. My skills include: ✅ Email Campaign Creation – Designing and scheduling newsletters, promotions, and updates using Mailchimp. ✅ Audience Segmentation – Organizing email lists to target the right audience for better engagement. ✅ Template Design – Creating visually appealing emails with customizable templates. ✅ A/B Testing – Testing subject lines and content variations to improve open and click-through rates. ✅ Automation Setup – Setting up simple email sequences for follow-ups and customer engagement. ✅ Performance Tracking – Monitoring email metrics like open rates, click rates, and conversions to refine strategies. I’m detail-oriented and always eager to explore other platforms to enhance email marketing efforts.

I possess a solid background in social media management, emphasizing content creation, engagement, and growth strategies across social media platforms. My proficiency includes: ✅ Content Planning & Scheduling – Developing and scheduling content calendars to maintain constant and interesting posts. ✅ Graphic Design & Video Editing – Creating attractive graphics and short videos utilizing Canva to increase engagement. ✅ Community Engagement – Engaging with messages, comments, and questions to build relationships and establish brand loyalty. ✅ Platform Management – Familiar with Facebook, Instagram, LinkedIn, and WhatsApp, tailoring posts to each platform's algorithm. ✅ Analytics & Performance Tracking – Tracking insights to optimize strategies and enhance reach, engagement, and conversions. ✅ Hashtag & Trend Research – Keeping current with trends to develop relevant and shareable content. ✅ Brand Voice Adaptation – Having all content reflect the brand's identity and messaging. I love building strong connections online and assisting brands in growing. Always looking forward to learning new tools and methods to remain ahead in the constantly evolving social media scene!

With 8 years of experience in customer service support across voice, email, and chat, I have developed strong skills in delivering exceptional customer experiences. My expertise includes: ✅ Multichannel Support – Handling inquiries through phone, email, and live chat efficiently. ✅ Problem-Solving – Quickly identifying issues and providing effective resolutions to enhance customer satisfaction. ✅ Technical Support – Assisting customers with troubleshooting, billing concerns, and service upgrades. ✅ Cross-Selling & Upselling – Recommending relevant services and products to enhance customer value. ✅ CRM & Ticketing Systems – Experience using customer management tools to track and resolve concerns. ✅ Professional & Empathetic Communication – Maintaining a calm, friendly, and solution-oriented approach. ✅ Time Management – Handling multiple inquiries while ensuring each customer feels valued. ✅ Customer Retention – Turning frustrated customers into loyal ones by offering proactive solutions. I take pride in providing fast, efficient, and empathetic support that not only resolves concerns but also enhances the overall customer experience.

I have experience in general lead generation, assisting companies in finding potential customers and expanding their customer base. My expertise includes: ✅ Prospect Research – Finding and collecting potential leads through tools such as Apollo.io and LinkedIn Sales Navigator. ✅ Boolean Search Techniques – Employing advanced search techniques to locate the appropriate contacts and target audiences. ✅ Data Organization & Collection – Building lead lists in Google Sheets & CRM software for simple tracking. ✅ Social Media & Email Outreach – Prospecting with prospects using customized messages on LinkedIn, email, and other media. ✅ AI-Based Data Sorting – Using AI software to sort and filter lead lists for more effective targeting. ✅ Lead Qualification – Sifting out high-quality leads by industry, job function, and level of engagement. I am detail-oriented, resourceful, and keen to learn more sophisticated strategies to enhance lead generation outcomes. ?