QuickBooks Online Expert | Bookkeeper | Virtual Assistant

With 11+ years of experience in administration, customer service, and bookkeeping, I specialize in streamlining workflows, reducing costs, and ensuring accurate financial records. My expertise in QuickBooks Online, process optimization, and client communication enables seamless operations—so you can focus on growing your business.

I’m a Digital Quality Moderator or a quality supervisor for an online forum for almost a decade. I’m pretty confident of my English writing, proofreading and voice and tone skills.

○ Handpicked as one of the first two Filipino moderators for a role previously reserved for native speakers, demonstrating exceptional adaptability. ○ Spearheaded initiatives to ensure compliance with regulatory requirements and improve quality assurance frameworks. ○ Analyzed and reported on product performance metrics to community leadership, providing actionable insights for improvement. ○ Mentored and coached team members, resulting in improved performance and engagement. ○ Conducted content audits, aligning messaging with business objectives, resulting in a 30% increase in stakeholder satisfaction. ○ Leveraged analytics tools to identify trends and optimize workflows, reducing content errors by 20% and improving content quality.

○ Lead a team of 18 and collaborates with 5 global teams to oversee complaint handling, performance evaluations, and adherence to quality standards. ○ Lead cross-functional meetings to align complaint handling processes with corporate goals and regulatory requirements. ○ Develop and monitor department performance metrics to assess team effectiveness and drive continuous improvement. ○ Create and deliver training programs for staff to enhance product knowledge and customer service skills.