With over 10 years of experience in the BPO industry, I’ve worked across various customer service roles, supporting clients from the US and Australia. I have experience assisting customers in industries such as utilities, telecommunications, and online shopping. This includes managing billing inquiries, technical support, phone activations, and order-related issues via phone and
As a Resolution Specialist, I handled complex and escalated issues, ensuring prompt and effective solutions. I also have expertise in
Experience: 2 - 5 years
As a Resolution Specialist, we provide all support methods. Provide further assistance via email. Use certain files to attach to the email. Efficiently respond to customers.
Experience: Less than 6 months
I have experience in pre-sales and order management to one of the big online websites. This means that I know how to entice and encourage customers to purchase items. Be able to provide support to general questions.
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