Eilene

Customer Service Associate

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

March 28th, 2025 (2 days ago)

Member Since

August 14th, 2023

Profile Description

With over 10 years of experience in the BPO industry, I’ve worked across various customer service roles, supporting clients from the US and Australia. I have experience assisting customers in industries such as utilities, telecommunications, and online shopping. This includes managing billing inquiries, technical support, phone activations, and order-related issues via phone and email.
As a Resolution Specialist, I handled complex and escalated issues, ensuring prompt and effective solutions. I also have expertise in email management support, providing timely and professional responses to customer inquiries and concerns. My broad experience has helped me develop strong problem-solving skills and a customer-centric approach, ensuring high-quality service in every interaction.

Top Skills

Experience: 2 - 5 years

As a Resolution Specialist, we provide all support methods. Provide further assistance via email. Use certain files to attach to the email. Efficiently respond to customers.

Experience: Less than 6 months

I have experience in pre-sales and order management to one of the big online websites. This means that I know how to entice and encourage customers to purchase items. Be able to provide support to general questions.

Other Skills

Basic Information

Age
34
Gender
Female
Website
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Address
Cebu City, Cebu
Tests Taken
IQ
Score:  110
DISC
Dominance: 9%
Influence: 18%
Steadiness: 42%
Compliance: 31%
Government ID
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