Overview
Looking for full-time work (8 hours/day)
at $5.00/hour ($880.00/month)
Bachelors degree
Last Active
November 24th, 2024 (4 days ago)
Member Since
August 12th, 2023
Profile Description
I have over 11 years of experience in the call center industry, including 7 years as a Customer Service Representative and 4 years in Quality Assurance. I am proficient in data entry, data maintenance and documentation to support accurate customer records and seamless service. I am skilled in resolving customer issues, handling inquiries on products and services, and maintaining high standards of quality and compliance. As a QA Specialist, I ensured strict adherence to client standards by verifying agent outputs for accuracy, consistency, and security, conducting data analysis to evaluate account performance, and developing action plans for process improvement.
I have utilized various Customer Relationship Management tools in the past such as OKTA, Salesforce, Beta, SAP, CSP and other software to track customer interactions, manage client data, and streamline support ticketing, improving response time and customer satisfaction.
I am also proficient in Google Workspace and Microsoft Office Suite as I have used them in creating business reports, managing documents and collaborating with tea
I also have some experience in using Canva for crafts, visual designs and content, Capcut for simple video editing and Adobe Photoshop for basic photo editing and other crafts, which were all used for my printing business.
Top Skills
Customer Support
Experience: 5 - 10 years
Customer Support » Email Support
Experience: 1 - 2 years
Customer Support » Phone Support
Experience: 5 - 10 years
Other Skills
Office and Administration » Data Entry
Experience: 2 - 5 years
Basic Information
- Age
- 43
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- TANAY, RIZAL
- Tests Taken
- IQ
- Score: 109
- DISC
- Dominance: 22%
- Influence: 5%
- Steadiness: 37%
- Compliance: 36%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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