Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
Bachelors degree
Last Active
November 9th, 2024 (10 days ago)
Member Since
August 10th, 2023
Profile Description
6 years of experience working as a Customer Service Representative wherein I've handled international accounts such as US Healthcare and Credit card applications done over the phone. I have been working in the nigh shift since then therefore I am quite familiar with the US Time zone and some of their culture as well. With the accounts that I've handled, I am speaking to professional clients like Doctors, Physician assistants, and Medical Billers.
My key role is to provide Claims, Benefit, and Eligibility information. Explaining to them the required information they need to bill their patients.
Top Skills
Customer Support
Experience: 5 - 10 years
- Provide healthcare providers or their assistant information regarding their patients claim status - if its denied, I educate them the denial reason and advise them what to do next in order to get their services paid. If the claim was paid, I just provide them the payment details - how much the company paid and how much is their patients responsibility. - I also provide Prior authorization status. If it was approved, I give them the details like the duration, what type of services were approved and if it was denied, I give them detailed instruction regarding the procedure code that was denied and how to correctly submit documents in order for the service to get approved by our Authorization department - Also helped with the providers grievance and appeal application status. I give them information if their appeal was approved by the back end team and what are the terns applied to it or if denied, what was the reason behind the denial - lacking documents etc.
Other Skills
Office and Administration » Travel Management
Experience: 6 months - 1 year
- Worked in a Travel agency as Part-time associate. - Responsibilities includes booking flight tickets and hotel accommodation. - Coordinating with different business clients regarding contracted rates, and partner discounts. - Assist in tours within the country.
Basic Information
- Age
- 28
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Makati, Metro Manila
- Tests Taken
- IQ
- Score: 115
- DISC
- Dominance: 28%
- Influence: 7%
- Steadiness: 28%
- Compliance: 37%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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