Below are my achievements, training and awards that are relevant to this job:
10 years in Call Center/BPO industry and handled accounts such as technical, customer service, sales and retention
• 2 year as an Account Manager handling customer service, sales and retention accounts
• 2 years as Team Leader/Team Supervisor handling customer service, sales and retention accounts
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Awarded most Improved Team of the Year
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Awarded top Team of the Year
• 3 years as a Scheduler/Workforce Manager on all LOBs/accounts
• 3 years as a customer service representative handling customer service, sales and retention accounts
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Best Employee of the year for two consecutive years (Current Employer)
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Top Seller of the Year
Undergone the following training and certification:
• Leadership Training
• Staffing, Forecasting and Scheduling Training
• Language Communication Training
Special Skills:
• MS Excel Expert
• MS Word Expert
• MS PowerPoint Expert
• Google Drive Docs Expert
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