Donna

Customer Service Representative

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($599.98/month)

High school diploma

Last Active

January 27th, 2025 (9 days ago)

Member Since

August 9th, 2023

Profile Description

I worked as a Customer Service Representative and Technical Support for 3 years and 4 months. I've handled Hotel Reservation, Amazon Retail, Food Delivery and Telco Accounts. I've been with Voice and Non-Voice Account as well.

Top Skills

Customer Support

Experience: 2 - 5 years

I've been encountering different customers for 3 years and 4 months in BPO industry excluding my experience in my non-BPO experience since I also worked as a Sales Clerk and a Waitress.

Customer Support » Ecommerce » Amazon

Experience: 6 months - 1 year

I've been with Amazon for 8 months handling inbound calls. I'm a customer service representative for customer queries about their package and some of them are about their cards.

Customer Support » Sales Support » Food Service

Experience: 1 - 2 years

Been on food delivery account for 1 year and 5 months handling inbound calls. We assist our drivers with their live or non live orders together with their account concerns.

Other Skills

Customer Support » Technical Support

Experience: 6 months - 1 year

I've been a technical support for 9 months. Been assisting the customers in regards to their internet/plan bills. Helping them as well on troubleshooting their internet connection, mobile data connection, calls and SMS.

Customer Support » Sales Support » Hotel Booking

Experience: Less than 6 months

Been on this account for 5 months handling chat, email and outbound. We've been calling the hotels to confirm if the reservation of the guests did push through.

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: Marikina, Marikina

Tests Taken: IQ
Score: 120: DISC
Dominance: 22%
Influence: 26%
Steadiness: 42%
Compliance: 11%: English
B2(Upper Intermediate)