Technical Support Expert Techlog Center Philippines - Asurion March 2024 –
Experience: 2 - 5 years
Make sure that the following responsibilities are met: 1. Product or Process Knowledge 2. Training and Onboarding 3. Quality Assurance 4. Issue Resolution 5. Process Improvement 6. Documentation 7. Data Analysis 8. Coaching and Feedback 9. Cross-functional Collaboration 10. Subject Matter Training 11. Customer Escalations 12. Project Support 13. Continuous Learning 14. Risk Management 15. Client Communication 16. Process Adherence 17. Performance Analysis
Experience: 6 months - 1 year
Responsible in carefully identifying the main reason why such problem is happening. Before diving in to formulate the resolution make sure that the physical connections has been check first and not until then, that's the time a resolution can be created. Ask for any other concerns and inform the customer of tips/reminders to prevent that specific problem from happening.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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