Technical Support Representative | Senior Operations Represe

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

November 21st, 2024 (yesterday)

Member Since

August 9th, 2023

Profile Description

Technical Support Expert Techlog Center Philippines - Asurion March 2024 – Upgrade to see actual infoy 2024 | Santa Rosa, Laguna • Provided technical support via phone, chat, and email for various technologies (e.g., mobile devices, computers, and electronics). • Troubleshot and resolved technical issues with professionalism. • Occasionally upsold Asurion products and services. • Met customer service levels and sales goals. • Performed cold calling to existing customers to upsell Asurion’s premium services and extended warranties. • Maintained a high level of customer service and technical expertise. Technical Support Representative Telco Services International November 2022 – Upgrade to see actual infoy 2023 | Pasay City • Managed high levels of call flow and responded to different technical support needs. • Conducted cold calls to potential customers to offer technical solutions and upgrades. • Collaborated with supervisors to escalate and address customer inquiries or technical issues. • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. • Translated complex technical issues into digestible language for non-technical users. Senior Operations Representative Capital One Philippines Shared Services Corporation February 2022 – August 2022 | Muntinlupa City • Handled customer needs and issues by working with representatives and customers directly. • Scheduled and communicated freight pick-up and delivery information. • Communicated freight status with customers, shipping partners, receiving parties and internal team. • Enforced safety, security, quality and performance procedures, rules and requirements. Customer Service Subject Matter Expert Concentrix August 2018 – February 2022 | Santa Rosa, Laguna • Updated account information to maintain customer records. • Answered customer telephone calls promptly to avoid on-hold wait times. • Answered constant flow of customer calls with minimal wait times. • Responded to customer requests for products, services, and company information. • Developed customer service policies and procedures to meet and exceed industry service standards. • Analyzed customer service trends to discover areas of opportunity and provide feedback to management. • Participated in teaUpgrade to see actual infoetings and training sessions to stay informed about product updates and changes. • Increased efficiency and performance by monitoring teaUpgrade to see actual infomber productivity and providing feedback. • Utilized cold calling techniques to identify upselling opportunities and expand customer base.