Jul

Technical Support Representative | Senior Operations Represe

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

November 13th, 2024 (yesterday)

Member Since

August 9th, 2023

Profile Description

Technical Support Expert Techlog Center Philippines - Asurion March 2024 – Upgrade to see actual infoy 2024 | Santa Rosa, Laguna • Provided technical support via phone, chat, and email for various technologies (e.g., mobile devices, computers, and electronics). • Troubleshot and resolved technical issues with professionalism. • Occasionally upsold Asurion products and services. • Met customer service levels and sales goals. • Performed cold calling to existing customers to upsell Asurion’s premium services and extended warranties. • Maintained a high level of customer service and technical expertise. Technical Support Representative Telco Services International November 2022 – Upgrade to see actual infoy 2023 | Pasay City • Managed high levels of call flow and responded to different technical support needs. • Conducted cold calls to potential customers to offer technical solutions and upgrades. • Collaborated with supervisors to escalate and address customer inquiries or technical issues. • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. • Translated complex technical issues into digestible language for non-technical users. Senior Operations Representative Capital One Philippines Shared Services Corporation February 2022 – August 2022 | Muntinlupa City • Handled customer needs and issues by working with representatives and customers directly. • Scheduled and communicated freight pick-up and delivery information. • Communicated freight status with customers, shipping partners, receiving parties and internal team. • Enforced safety, security, quality and performance procedures, rules and requirements. Customer Service Subject Matter Expert Concentrix August 2018 – February 2022 | Santa Rosa, Laguna • Updated account information to maintain customer records. • Answered customer telephone calls promptly to avoid on-hold wait times. • Answered constant flow of customer calls with minimal wait times. • Responded to customer requests for products, services, and company information. • Developed customer service policies and procedures to meet and exceed industry service standards. • Analyzed customer service trends to discover areas of opportunity and provide feedback to management. • Participated in teaUpgrade to see actual infoetings and training sessions to stay informed about product updates and changes. • Increased efficiency and performance by monitoring teaUpgrade to see actual infomber productivity and providing feedback. • Utilized cold calling techniques to identify upselling opportunities and expand customer base.

Top Skills

Experience: 2 - 5 years

Make sure that the following responsibilities are met: 1. Product or Process Knowledge 2. Training and Onboarding 3. Quality Assurance 4. Issue Resolution 5. Process Improvement 6. Documentation 7. Data Analysis 8. Coaching and Feedback 9. Cross-functional Collaboration 10. Subject Matter Training 11. Customer Escalations 12. Project Support 13. Continuous Learning 14. Risk Management 15. Client Communication 16. Process Adherence 17. Performance Analysis

Other Skills

Experience: 6 months - 1 year

Responsible in carefully identifying the main reason why such problem is happening. Before diving in to formulate the resolution make sure that the physical connections has been check first and not until then, that's the time a resolution can be created. Ask for any other concerns and inform the customer of tips/reminders to prevent that specific problem from happening.

Basic Information

Age
28
Gender
Male
Website
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Address
Magallanes, Cavite
Tests Taken
DISC
Dominance: 0
Influence: 0
Steadiness: 0
Compliance: 0
Government ID
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