Customer Service Representative / Data Entry Specialist

October 2023 – October 2024 Flatworld Solutions (Account Executive) I worked with Flatword Solution Agency and was tasks as an underwriting for Insure on the Spot a 3rd party insurance where they connect customers to the best carriers they find suitable. As a Data Entry Specialist for Insure on the spot, (IOTS) I played a crucial role in supporting Insure on the Spot, a prominent automobile insurance provider. My responsibilities included managing and processing financial and billing data with precision, ensuring accuracy, and boosting the efficiency of customer service operations. Key Responsibilities: • Money Endorsements: Processed financial endorsements with precision. • Billing Management: Managed invoicing processes to ensure timely and accurate billing. • Data Accuracy: Maintained high standards of data accuracy and integrity. • Payment Processing: Handled inbound payment calls and executed transactions securely. • Customer Satisfaction: Ensured customer satisfaction through accurate data handling and effective communication.

August 2021 – September 2023 Teleperformance Customer Service Representative Outline: As a Customer Service Representative at Teleperformance, I was instrumental in supporting Highmark Insurance Healthcare. My role involved addressing insurance inquiries, processing claims, and providing clear explanations of policy benefits, all while enhancing the efficiency and effectiveness of customer interactions. Key Responsibilities: • Claims Processing: Efficiently handled and resolved insurance claims and related inquiries. • Benefit Explanation: Provided accurate and clear information regarding policy benefits to customers. • Authorization Guidance: Assisted healthcare providers with authorization requirements and procedures. • Communication Skills: Utilized strong communication skills to manage complex inquiries and deliver effective solutions. • Customer Support: Delivered exceptional support to ensure a positive customer experience and satisfaction.