Customer Service and Quality Assurance Expert

Overview

Looking for part-time work (2 hours/day)

at $6.00/hour ($264.00/month)

Bachelors degree

Last Active

November 13th, 2024 (yesterday)

Member Since

August 4th, 2023

Profile Description

I am a seasoned professional with a proven track record of elevating customer experiences and ensuring top-notch quality in the dynamic world of Business Process Outsourcing (BPO). With a deep understanding of the intricacies of both Quality Assurance (QA) and Customer Service, I bring a wealth of knowledge and expertise to drive operational excellence and customer satisfaction.

I have a proven ability to design, implement, and refine QA frameworks that align with industry best practices. My meticulous attention to detail, coupled with a data-driven approach, allows me to identify trends, patterns, and areas for improvement. By conducting comprehensive audits and assessments, I ensure that all processes and interactions meet or exceed predefined benchmarks.

As an expert in Quality Assurance and Customer Service within the BPO industry, I am committed to driving excellence, fostering customer loyalty, and optimizing operational performance.

Now, I'm exploring the world of Social Media marketing and management. I am a passionate Social Media Specialist who designs and creates compelling Digital Narratives and drives Engagement and Growth for your products and services.

Let's Connect and explore how I can contribute to your organization's success and Elevate Your Online Presence!