Raymond

Sales & Technical Engineer, Customer Service Representative

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

February 14th, 2025 (yesterday)

Member Since

July 29th, 2023

Profile Description

• Diagnosing and resolving technical issues efficiently i.e. Data Base Management.
• Applying knowledge of common software applications and assisting users with software-related problems.
• Utilizing ticketing systems to track and manage user requests and iUpgrade to see actual info effectively.
• Documenting troubleshooting steps, solutions, and known issues for future reference.
• Contributing to and maintaining a repository of common issues and solutions through knowledge base systems.
• Actively listening and understanding user issues to provide accurate and appropriate solutions.
• Analyzing and solving problems efficiently, even in high-pressure or time-sensitive situations.
• Prioritizing and handling multiple tasks simultaneously through effective time management.
• Sharing knowledge and assisting colleagues to enhance the overall effectiveness of the service desk team.
• Preparing detailed and accurate meeting minutes for weekly huddles, ensuring comprehensive documentation of discussions, decisions, and action items.
• Skillfully preparing and editing documents for daily reports submitted to the Operation Manager, ensuring accuracy, clarity, and adherence to established guidelines.