Dedicated Customer Service Representative with a proven track record of providing exceptional support within the financial and retail department. Skilled in efficiently handling customer inquiries via calls, chats, and
Experience: 1 - 2 years
Managed a high volume of customer interactions, effectively addressing inquiries, concerns, and requests via phone, chat, and email within the financial domain. Collaborated closely with internal teams, including the finance and accounts departments, to streamline issue resolution and provide comprehensive solutions to customers. Utilized in-depth knowledge of financial products and services to guide customers through account management, transactions, and account-related troubleshooting. Expertly handled escalated situations, utilizing strong conflict resolution skills to de-escalate tensions and provide amicable solutions.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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