Virtual Assistant/Customer Support

Responsible for creating, implementing, and maintaining master data management solutions that enable users to optimize system capabilities like Oracle Transport Management, Locus, and basic SAP. Responsible for attending project meetings that require Masterdata Manager to better understand the required output. Responsible for co-planning with the team and providing prompt resolution to any master data issues that arise from time to time.

Promptly and professionally addressing customer inquiries, concerns, and complaints via various communication channels (phone, email, chat). Help process disputes whenever necessary and collaborate with other teams to better help the customer. Responsible for processing and/or extending customers’ product subscriptions, payments and disputes when necessary. Responsible for lead generation and data building/ data entry.

Responsible for timekeeping, publishing, updating job posts, attending different job fairs, screening resumes, conducting daily applicant examinations, scheduling interviews, and checking/Preparing government forms. In charge of updating databases, addressing employee queries, conducting new hire orientation, and preparing bi-monthly and monthly reports.

Troubleshoot and resolve technical issues for customers via phone, email, or remote assistance, ensuring a positive customer experience. Provide clear and concise instructions to customers on resolving technical problems, including hardware, software, and network-related issues. Document and maintain accurate records of customer interactions, technical solutions, and troubleshooting steps.