Virtual Assistant /Customer Service / Product lister

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

November 23rd, 2024 (today)

Member Since

May 1st, 2016

Profile Description

CORE QUALIFICATIONS 
Highly Organized individual able to handle and oversee multiple task simultaneously.
Managing staff, planning and evaluating employee’s performance.
Experience with word-processing software, outlook and spreadsheets (e.g. MS Office)
Have experience in online store management.
Customer service representative with ten years of experience, passionate about building strong customer relationship.
Strong interpersonal skills and travel industry experience.

WORK EXPERIENCE
Virtual Assistant / Admin Assistant (PretaShop and eBay Store Order Entry Specialist) August 2019 – up to present 
Sending orders to supplier, following up to make sure orders is process on a timely manner.
Fraud Verification contact customer to verify the order and sometimes engaging bank to make sure the order is legit. 
Managed customer relationships via phone and email to obtain payments. 
Direct and consistent communication with supplier for price changes and inventory.
Handling Chargeback / Dispute Claim Interacting with the customer, resolving issues, displaying understanding and patience, ensuring client happiness, and handling with customer concerns. 
Educating and demonstrating products to customers in order to increase sales. 
Meeting sales targets, engaging customers, and establishing a good rapport with them.

Personal Assistant (Part time) 
Dream Reality Trips Travel Agency July 28, 2021 up to May 14, 2023 
Social Media Marketing – Posting ads on Facebook
Canva design – creating advertisement design for social media postEmail Marketing – creating emails for travel deals to clients.
Customer Support – answering enquiry related to travel information and searching vacation places for client.
Work together with clients to identify their needs and offer advice on suitable locations, means of transportation, travel dates, prices, and accommodations. 
Give travelers pertinent information, brochures, and publications (such as guides, local customs, maps, rules, events, etc.)
Make reservations for transportation and accommodation, as well as collect payment or fees.
Deal with any complaints, issues, or refunds related to travel. 

Appointment setter, Admin Accounts Team, Customer Service Representative - Next Level IT Teleservices East Block Bldg. A, Bacolod City. 
January 2011 – July 2019 
Customer Service Manager and Product Lister (PretaShop Online Store) 
2014-2019 
Educated customer on product information to increase sale. 
Achieved top agent for 3 years .
Resolved customer inquiries via phone and email consistently for better customer satisfaction. 
Contributed new ideas for better operations of the store, resulting in less conflict among staff. 
Listing product in store with good description to encourage shoppers to purchase.
Photo and video editing, uploading video on YouTube for advertisement and to increase sale. 

Admin Accounts Team:  2012 to 2013
Scheduling client call and agents screening using ZohoCRM. 
Coaching and training agents for client’s interview. 

Appointment setter:  2011 to 2012 
Accounting Services, contact customer and arrange sales call, keeping records of potential customer and their productivity. 

Insurance Services, (National Annuity and Life Sales) gathered contact information and schedule appointment for prospective and interested clients. 

Collection Specialist, Admerex INC.Solutions Makati City,Philippines
May-September 2010
Contact clients and discuss their overdue payments, resolve and helping clients billing problems.
Prepare and present reports on collection activities and progress