Virtual Assistant |Escalations | CSR & TSR

Overview

Looking for full-time work (8 hours/day)

at $4.40/hour ($774.40/month)

Associates degree

Last Active

December 18th, 2024 (today)

Member Since

July 24th, 2023

Profile Description

Profile Title: Experienced Virtual Assistant and Customer Support Specialist

Hello, I’m Krishna, an experienced and highly skilled Virtual Assistant specializing in technical support, escalations, and customer service. With a proven track record of providing exceptional service to clients worldwide, I’m dedicated to helping businesses thrive and excel in the online realm. My expertise lies in offering top-tier support and resolving complex technical issues efficiently.

Key Skills:

? Technical Support: Proficient in troubleshooting technical problems and providing comprehensive solutions. I have a strong background in handling a wide range of technical issues, ensuring seamless operations.
? Escalation Handling: Capable of managing and resolving escalated customer concerns with a calm and professional demeanor, turning potentially negative situations into positive experiences.
? Customer Service Excellence: Committed to delivering outstanding customer service. I prioritize client satisfaction, ensuring their needs are met promptly and effectively.
? Senior Retention Specialist: Resolved customer concerns,
processed cancellations, tutor replacement, ticket management, and
membership retention strategies.

Services Offered:

• Technical issue resolution
• Escalation management
• Customer support
• Administrative tasks
• Data entry and management
• Email and chat support

Why Choose Me?

With 9 years of experience in the industry, I have a deep understanding of the challenges businesses face and the importance of excellent customer service. I’m a problem-solver, an effective communicator, and a detail-oriented professional who thrives in fast-paced virtual environments. I’m here to help your business succeed by providing top-notch virtual assistance and support.

If you’re looking for a dedicated Virtual Assistant and Customer Support Specialist who can handle technical challenges and provide exceptional service, let’s connect and discuss how I can contribute to your business’s growth and success.


???? Key Skills ????

Customer Service Excellence: Proficient in managing
escalated calls, handling inquiries, and resolving cases efficiently.

Technical Support Expertise: Skilled in troubleshooting
devices, software issues, and service configurations.
Leadership & Training: Experienced in mentoring
teams, conducting coaching sessions, and driving process alignment.
Administrative Efficiency: Adept at reporting, managing
CRM systems, and creating action plans.


???? Technical
Proficiencies ????

Communication Tools
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Teams, Slack, Zoom, Outlook, Twilio Flex, Avaya, Cisco, Skype
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<!--[endif]-->Zendesk,
ServiceNow, ServiceBench, Siebel, CareCentral
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<!--[endif]-->Asana,
Notion, Microsoft Office Suite, Google Workspace
Remote Tools
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<!--[endif]-->AnyDesk,
LogMeIn Rescue, Citrix, Time Doctor???? Notable
Achievements ? Recognized as a top-performing
agent for consistently achieving high customer satisfaction scores.

? Successfully handled
high-pressure escalations and critical customer issues, ensuring resolution
and retention.
? Collaborated in launching pilot
QA projects that improved agent performance metrics.