Customer Service/Logistics Management/Back-Office Specialist

I have been working for 2 years and 3 months in a logistics company up to the present time. My work task is a planner/router/scheduler. Planning is one of the most important components of Logistics management. Logistics management or supply chain management refers to the product, distribution and delivery of products. Effective communication, partnership and coordination are key skills essential to this domain. It is essential to assuring all elements of the process are coordinated and implemented successfully. It creates systems and processes to achieve timely delivery of products. I impose a lot of knowledge working in this field knowing in myself that I am good in organizing things and finish the job in its scheduled timeline. It helps me to understand better how or what is the deeper work behind the online stores, malls, big establishments that is supplying us better with the goods we consume or use. Getting the Right product, in the Right quantity, in the Right condition, at the Right place, at the Right time, to the Right customer, at the Right price.

With my work experience for 8 years now, it always involve CUSTOMER SERVICE MANAGEMENT. This is all about understanding customer needs and fulfilling them in the most efficient manner. They say that 'service is the new sales'. One of the essential duties of a customer service representative is to answer questions raised by customers regarding a company's products or services in a prompt and effective manner. Exceptional customer experience builds a foundation of loyalty and improves customer retention. This helps me in my personal growth as a small business owner and at the same time it helps companies I work for to improve customer relationship with the company by exceeding customer expectations with great service.