A team player, but can work with minimal supervision. Has keen attention to detail and I consider feedback as a gift to improve.
Experience: 2 - 5 years
>Creates presentation to newly hires about process they have challenged with
Experience: 2 - 5 years
>Created assessment for newly hires and incoming level 2 agent(Customer service representative) using GFORM >Data reporting and data gathering using GSHEET >Sending calendar invites to aspiring Customer Service Representative (level 2) >Knowledge in GDRIVE (uploading/downloading) documents
Experience: 1 - 2 years
>Created infographic to provide knowledge to agents that can improve performance in terms of KPIs. >I was able to create presentations to provide better understanding of certain article from our knowledge base.
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