Michael

Virtual Assistant| Customer Service Representative | Manager

Verified

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

February 13th, 2025 (2 days ago)

Member Since

July 19th, 2023

Profile Description

I have 1 year experience in customer service and 3 years experience as a team manager where I bring a unique blend of skills to the table to ensure exceptional results. As a Customer Service Representative, I've honed my ability to empathize with customers, resolve their concerns efficiently, and maintain a positive rapport even in challenging situations. My dedication to delivering top-notch service has consistently earned me praise from both clients and colleagues. In addition to my CSR expertise, I have a proven track record of effectively leading teams to success. I thrive in environments where collaboration, communication, and accountability are paramount. Whether it's motivating teaUpgrade to see actual infombers, optimizing processes, or driving towards shared goals, I excel in fostering a culture of excellence and achievement. Furthermore, my experience has equipped me with the versatility and adaptability necessary to thrive in dynamic work environments. From managing schedules and coordinating meetings to handling administrative tasks and providing remote support, I am well-versed in leveraging technology to streamline operations and enhance productivity. If you're seeking a dedicated professional who can seamlessly navigate between CSR responsibilities, leadership roles, and virtual assistance tasks, then look no further. Let's collaborate to drive excellence and exceed expectations together.

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

During my time in the BPO industry, I have gained a deep understanding of customer-centric approaches and the importance of building strong rapport with customers. I am adept at actively listening to their needs, empathizing with their concerns, and offering efficient and effective solutions. I have developed excellent communication skills, both verbal and written, which allow me to communicate clearly and professionally with customers and colleagues alike.