Customer Service Representative

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

and services. • Assist customers with booking, rescheduling, cancellations, and follow up to ensure satisfaction. • Manage event bookings and schedules, confirming details like location, time, and theme. • Coordinate with the event team and vendors for smooth execution and send reminders and confirmations to clients. • Organize customer records, process payments, manage invoicing, and handle filing and administrative tasks.