Berna

Customer Service Representative / Virtual Assistant

With Timeproof

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Overview

Looking for full-time work (9 hours/day)

at $4.70/hour ($930.60/month)

Bachelors degree

Last Active

March 31st, 2025 (2 days ago)

Member Since

July 17th, 2023

Profile Description

Experienced Customer Service Professional and Virtual Assistant with expertise in CRM management, handling administrative tasks, and delivering client support. Proven success in upselling and supporting e-commerce platforms. Dedicated team player with a positive attitude and a commitment to achieving team goals.

Top Skills

E-Commerce » Ebay » Customer Support

Experience: 1 - 2 years

- Consistent top 5 agent for 3 months due to high sales conversion rates. - Upselling 3 for every 10 calls of mobile products and home appliances. - Proactively update customers' orders' status and communicate with carriers to track shipments to ensure timely delivery. - Proficient in handling customer inquiries through Zendesk to resolve issues efficiently. - Provided comprehensive chat and email support using Salesforce CRM.

Other Skills

Real Estate

Experience: Less than 6 months

- Prospecting and Lead Generation through cold calling. - Managed client appointments and schedules. - Gained entry-level proficiency in Hubspot CRM for tracking prospects, client interactions, and maintaining an organized database.

Basic Information

Age: 22

Gender: Female

Website: Sign Up with Pro Account to View

Address: Antipolo City, Rizal

Tests Taken: DISC
Dominance: 42 %
Influence: 9 %
Steadiness: 15 %
Compliance: 34 %

Government ID: Sign Up with Pro Account to View

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